Your happiness is extremely important to me! We have a 14-day return policy, which means you have 14 days from the delivery day of your item(s) to request a return and to get your item(s) posted.

To be eligible for a return, your item(s) must be returned in its original packaging, and in excellent resalable condition. We do not refund or reimburse for shipping charges. If the order is returned in non-salable condition, the order will not be refunded.

To start a return, you can reach me at em@ememerson.co.uk. If your return is accepted, I’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always email me at em@ememerson.co.uk for any return questions. 

Damages and issues
Please inspect your order upon reception and contact me immediately at em@ememerson.co.uk if the item arrives defective or damaged, so that I can make it right.

Exceptions / non-returnable items
Unfortunately, I cannot accept returns or refunds on commissions, sale items, or gift cards.

Refunds
I will notify you once we’ve received and inspected your item(s), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

Thank you!